Unit 4

Unit 4 Roza Niemiec Unit 4 Introduction of Duty of Care in Health , Social Care or Children`s and Young People`s Settings . 1. 1Define the term â€Å"duty of care â€Å" It means that as Health and Social worker we have to do everything to avoid danger and harm for our clients or service users , it is our legal duty to avoid any danger for them . Following polices and procedurs and write risk assessment to individual, taking actions to keep the individuals safe and report it any danger . Keep up to date with all training and updates . 1. Describe how the duty of care affects own work role The time when iam starting work iam responsible for take care of residents. I have to make sure if they are safe . I have to follow Health and Safety procedures but also I have to use my own mind and see if everything is ok . I have to be very observant and be open to critic because maybe iam not always right I have to know what someone is thinking as well . Sometimes is very hard when I asked to do so m any tasks in the same time but my duty is to make sure of safety .In my work place we got daily visitors. I try to make sure if they are ok because who ever is inside work place iam responsible for them . I cant share information with anyone, just with manager or senior . Regular training is really helping because maybe i can go into routine and forget thinks . 2. 1 Describe dilemmas that may arise between the duty of care and an individuals. I think there is many dilemmas because people want to make them choices as well , by stopping them to do something for them safety we are not helping them to be independent.Also rights to freedom , by thinking that person will get harm by doing something we just making that person unhappy and we blocking them to do what they like . For example elderly they still like to dance or cook or have any other hobby’s. Also I want to talk about confidentiality, sometimes we don’t know if we can share some information , maybe this will harm interest of individual . 2. 2 Explain where to get additional support and advice about how to resolve such dilemmas I think first person which I could got for advice would be Senior Care Assistant and Manager or tutor .But if I not get anything from them I would contact professional bodies like The Association of Health Care Professionals , Care Quality Commission , Unison , Skills for Care , Skills for Health and there are many more . We can find them numbers on internet . 3. 1 Describe how to respond to complains In letter I would acknowledge the complaint about what was happen , that I will take them concern seriously and that there will be actions make in investigation and apologise .The best would be give them time frame and plan of action. I would try to resolve the problem directly with person sending that complain . The best option would be to talk with that person or talk by phone . Explain to that person about them rights and to who sand complain if is problem not resolve d . I would try to understand that person pion of view and try to make this person understand my point of view . Also reassure that person that everything said is confidential .Responding to complain in good way can restore a trust and can prevent from future misunderstanding s. 3. 2 Identify the main points of agreed procedures for handling complains . Keeping all records of complain , investigation in what happen , give respond in agreed time with apologies or explanation , respond in right manner to complainer , tell him or his rights what happen if complain is not resolved , tell about role of local authorises , learned from mistakes and improve place of work Unit 4 D2-explain how establishing a safe environment can support the procedures necessary for accidents, illnesses and emergencies. When supervising indoor and outdoor activities it is important that equipment is of the highest safety standard. Space must be allowed for children to hop skip and run etc†¦ And no room should be over crowed whether it is with toys or people. This means as a practitioner you should think about the size of groups of children that are using one area as if there is to many there will be more accidents as their won’t be enough space.Also before allowing children to use equipment check all equipment to make sure it’s safe and remove any broken or faulty items. Safe environment is full of potential risks to a child’s health and safety and accidents to happen, however with care and planning activities it lessens the risk, allowing children to explore and develop their skills without unnecessary danger. Everybody who works with children is re sponsible for their safety. It’s important that the environment children are playing in is regularly checked before and during activities.If you have checked an area and equipment for safety before children start playing here and questioned whether the activity is suitable for the children. Risk assessments are a key in safety, you evaluate the risk of the activity and any possible hazards and then decide how high the risk is and if it is to high you either need to find ways to lessen the risk or not do the activity at all. B1- Consider possible ways to maintain the safety and privacy of children and to respect their wishes.There are many ways to maintain the safety and privacy of children, this involves policies and procedures such as safe guarding, making sure all staff are suitable to work with children and they are asked to have regular CRB checks and staff training so they can learn new skills, also there are procedures that have to be done such as a having a passcode wh en someone other than the child’s parent/carer is picking them up, security passes must be worn and all children must be signed in and out when they arrive and leave the setting.Confidentiality is also important any information about a child must be kept within the setting, and records must be sorted away safely, also as a practitioner you shouldn’t gossip about a child or their family whether you’re in the setting or outside the setting. The Childs privacy is also important this is done by having doors n the toilets, having separate changing area’s and having a quiet area for if a child’s unwell, also any accidents should be cleaned up quickly and not made a scene as the child might become upset by it. Also having a key worker allows children to be reassured and have one to one time with a member of staff their close to.